Privacy Policy

This page explains how GreenSpin collects, uses, stores, and protects personal data submitted by players from Australia and other supported regions. Reading these terms before registering helps players understand exactly what information is handled and how it may be used.

What Information GreenSpin Collects

When a player creates an account, GreenSpin collects certain personal data as part of the registration and verification process. The types of data collected generally fall into three categories: identity information, contact details, and payment data.

The standard data collected includes:

Full name and date of birth
Residential address in Australia
Email address and phone number
Copies of identity documents such as a passport or driver’s licence
Proof of address dated within 90 days, such as a utility bill or bank statement
Payment method details including card or e-wallet information
Device identifiers, IP address, and browser session data

This information supports KYC verification, AML compliance, account security, and fraud prevention. Data may also be collected passively through cookies, analytics tools, and session monitoring during gameplay.

How Player Data Is Used

GreenSpin uses collected data for operational, legal, and security purposes. The primary uses include processing account registration and verification, handling deposits and withdrawals in AUD and supported cryptocurrencies, and complying with obligations under the Curaçao CGA and Comoros AOFA licensing framework.

Data may also be used to send promotional communications where a player has given consent. Players can typically opt out of marketing messages through account settings or by contacting support at support@greenspin.bet. Behavioural data collected during sessions may be used to improve platform performance and detect unusual activity.

GreenSpin may share data with third parties only where necessary and lawful. Typical sharing scenarios include:

Payment processors handling Visa, Mastercard, Skrill, Neteller, MiFinity, MuchBetter, or crypto transactions
KYC and identity verification service providers
Game studios and platform software providers such as Pragmatic Play, Evolution, Play’n GO, and others
Regulatory bodies or law enforcement where legally required
Analytics and fraud prevention partners operating under confidentiality agreements

GreenSpin does not sell personal data to unrelated third parties for advertising purposes. Any third party receiving player data is expected to maintain appropriate security standards.

Cookies and Tracking

The platform uses cookies and similar tracking technologies to manage sessions, remember login preferences, and monitor gameplay patterns. Cookie categories typically include essential session cookies, performance analytics cookies, and optional marketing cookies.

Players can manage cookie preferences through browser settings. Disabling certain cookies may affect how parts of the site function, including lobby filters, cashier features, and live chat access.

Data Retention

Personal data is retained for as long as an account remains active and for a defined period after closure, in line with regulatory requirements under the applicable licence. Account closure does not result in immediate deletion of all records. Transaction history, identity documents, and account activity logs may be retained for several years to satisfy anti-money laundering obligations and legal compliance requirements.

Players who want to know what data is held can submit a request through the Help Centre or via email support.

Player Rights

Players registered with casino GreenSpin generally hold the following rights in relation to their personal data:

The right to access a copy of data held on file
The right to request correction of inaccurate information
The right to request deletion of data where no legal retention obligation applies
The right to withdraw consent for marketing communications
The right to raise a complaint with the relevant data protection authority

Requests related to personal data can be directed to the support team. Verification of identity is required before any access or deletion request is actioned, which is standard practice under data protection principles.

Security Measures Applied to Personal Data

GreenSpin applies SSL encryption across all pages where personal data is entered or transmitted, including the registration form, cashier, and account settings. Payment pages use 256-bit SSL as standard. Account access is protected through email-based authentication, and unusual login activity may trigger additional verification checks.

Crypto transactions conducted through Bitcoin, Ethereum, Litecoin, USDT, and other supported assets benefit from blockchain-level transparency. However, players are reminded that securing account credentials, using strong passwords, and avoiding shared devices reduces exposure to account compromise.

Responsible Gambling and Data

Data collected by GreenSpin also supports the delivery of responsible gambling tools, including deposit limits, session limits, cooling-off periods, and self-exclusion. For more information about how these tools work and how to use them, refer to GreenSpin responsible gambling, which outlines the available protections in detail.

Players in Australia are encouraged to review responsible gambling settings within the account dashboard and to contact support if any concerns arise about account activity.

Updates to This Policy

GreenSpin may update this privacy policy from time to time to reflect changes in legal requirements, operational practices, or platform features. Players are advised to check this page periodically. Continued use of the platform after an update constitutes acceptance of the revised terms. Material changes may be communicated by email or through an on-site notification.

For direct enquiries about how personal data is handled, contact the support team via live chat or email through the Help Centre.